Change of policy on update channel in Microsoft 365 causing issues in Word

We have been finding that changes rolled out in the Current channel have been causing problems in the way Word handles a task or routine. Our challenge is that it is affecting existing routines that are robust and stable. When we raised the issue with Microsoft they advised us to use the Semi-Annual Channel as it would be more stable than the current channel.

In this message they are now saying the default will be to put users on the Current channel. Sadly we think we will see more problems and bugs with this change in approach.

This is the message they released on 1st Feb 2021:

End-users to be shown message to let them change their update channel for Microsoft 365 Apps to Current Channel
When Office 365 ProPlus (now Microsoft 365 Apps for enterprise) initially released, the default update channel was Semi-Annual Channel. On June 9, 2020, Microsoft changed the default update channel for Microsoft 365 Apps for enterprise to Current Channel. Key Points: Timing: February 28, 2021 Action: Review and assess How this will affect your organization: Starting February 28, 2021, on unmanaged devices on Semi-Annual Enterprise Channel (Version 2008 or later), users who are local administrators on their device will receive a message in Office encouraging them to switch to Current Channel in order to receive feature updates sooner. If the user clicks on the update button within the message, the Office installation on their device will switch to Current Channel. The new message is intended for users who installed Microsoft 365 Apps for enterprise prior to June 9, 2020 who may not be aware they can receive new features on a faster cadence and whose devices are not managed by an administrator. If you manage your installations of Microsoft 365 Apps, for example by using Group Policy or Microsoft Endpoint Configuration Manager, your users won’t be affected by this change and won’t see this message. Devices not running Semi-Annual Enterprise Channel (Version 2008 or later) also won’t be affected. Note: This screenshot is an example of the message your end-users will see, final content may change. What you can do to prepare: You may consider notifying your users and updating training and documentation as appropriate. If you want your users to receive feature updates sooner, you can modify your update channel preference by signing into the Microsoft 365 admin center and going to Settings Org Settings > Services Office installation options. You can also change the update channel with Group Policy. If you want to prevent unmanaged users from receiving this message, you can set a policy for these users using the Office cloud policy service. If any Office cloud policy is set for a user, they are considered managed and won’t receive this message. There isn’t a specific policy to opt-out, so setting any policy is sufficient. For example, enabling or disabling “Disable First Run Movie”. To learn more about the Office cloud policy service, see overview of the Office cloud policy service. Resources: For an overview of update channels for Microsoft 365 Apps, see Overview of update channels. For update history of Microsoft 365 Apps, see Update history for Microsoft 365 Apps.
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Autotext styles problem in Microsoft Word 365

We had reports of problems appearing in the some of the paragraph styles in our client Word templates running in Microsoft 365. Styles are being randomly changed in a block of Autotext when we insert it into a document.

It seems to affect styles associated with numbering built into the style. We thought at first the style had corrupted but after much more investigation we were able to isolate and recreate the problem.

Paragraph styles in saved blocks of Autotext are randomly reassigned to a new style. We have established that only affects Word 365. It does not affect Word in Office 10, 13 or 16.

This problem was introduced in June 2nd 2020 Version 2005 (Build 12827.20268) of Word in Microsoft 365. The last working version was May 21st 2020 Version 2004 (Build 12730.20352)

For the IT community if you felt you needed to roll back to an earlier version here is an article that may help – How to revert to an earlier version of Office

We have successfully rolled back a test machine.

Microsoft has accepted that there is an issue and has taken details of the problem. They have not given us any information on when and if the issue will be resolved.

If you’d like to talk to us about any of the issues feel free to give us a call – 01264 560940

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Cloud fonts in Microsoft 365

There is a listing of fonts available in Cloud versions of Microsoft Office – that is Word, PowerPoint, Excel. There are the same fonts that are available in desktop applications.

This is where you find a listing of the fonts.

Cloud fonts are available to Microsoft Office 365 subscribers on all platforms anddevices. Documents that use cloud fonts will render correctly in Office 2019. You can embed cloud fonts for use with older versions of Office.

Finally, there is a Guide to Cloud Fonts in Microsoft Office 365 that gives you an illustration of every font plus one or two brief notes.

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A new DMS option for law firms – CARA

The CARA Workspace – an intelligent platform, capable of managing both data and documents – is an exciting new alternative for law firms

We have partnered with Generis, who we know well, from working with pharmaceutical firms for over 20 years, to be able to offer CARA to our clients. It can help them to achieve greater efficiencies and control over their legal documents. Version control, house styles and cloud-based document management will combine to great effect.

The full press release:

Generis Knowledge Management announced that they will be partnering with UK based template company Brochet. Taking the step to formalise the partnership between the two companies will allow new and existing customers to benefit from a seamless integration of the CARA Workspace with legal templates from Brochet. Together the two companies provide configurations which are suitable for law firms and the legal departments of companies in other industries, such as pharmaceuticals.

The CARA Workspace is an intelligent platform, capable of managing both data and documents, used across a number of different industries. CARA provides a consistently compliant base platform to quickly set up simple and complex use cases which enables users to standardize business processes across the board. The CARA solution for Contract Management and Legal offers additional pre-configured functionality to manage the lifecycle of documents, from initial draft through review (including a comparison of changes between versions), approval negotiation and amendment, together with e-signatures and processes to renew, retire or archive contracts.

Brochet helps law firms improve the quality and accuracy of their legal documents in Microsoft Word and PowerPoint. They craft templates to the most demanding of briefs meaning that they can integrate continuously with document management systems, managing and populating client, matter and author details. They can use precedent documents as a base, or add blocks of content in the initial build, to streamline the production of new documents. This delivers accurately branded professional and compliant documents. The experience for the end-user is simple and intuitive and places few demands on IT support. Our products are continuously refined to ensure users can concentrate on the quality of the content without getting bogged down in production. Together, Generis and Brochet have created a connector which allows seamless integration into CARA.

“Ensuring that document content is authored and presented in a consistent way, with easy management of complex formatting and styles, is critical for our customers, who manage that content in CARA”, said James Kelleher, CEO of Generis. “This is why we are pleased to be able to offer this control of content through our partnership with Brochet.”

“This partnership will allow us to integrate our templates and tools with CARA and develop a powerful cloud-based document management and generation system.” said Nikki Pike, Founding Director of Brochet.

About Generis

Generis is a global leader in content and information management systems, specialising in proven solutions for regulated industries. Established in 1997 as a consultancy group, Generis has since grown and developed alongside its flagship product CARA. Our mission is to provide a system which is highly configurable and user friendly; a dedicated team works hard to guarantee customer satisfaction. Currently counting over 450,000 users across numerous industries worldwide, including 8 of the 10 largest Life Science companies. CARA provides comprehensive and flexible functionality for simple and complex business use cases including RIM, Quality Documents/QMS, Labelling, eTMF,

Find out more at

About Brochet

Brochet builds a working environment to write and edit documents in Microsoft Word and PowerPoint for major law firms and corporate clients. Our dedicated desktop, ribbon and templates integrate seamlessly with all the major document management systems, allowing the end-user to control the output of important documents from their desktop. Brochet’s tools are highly specific and carefully crafted to align with the client’s preferred way of working. Founded over 20 years ago by Nikki Pike, who is a recognised authority in Word in the legal sector, our clients include six UK Top 50 law firms and major corporate organisations, including Bird & Bird, Womble Bond Dickinson and Ordnance Survey.

Find out more at

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Get in touch

Brochet Ltd
17a The Old Dairy
Westover Farm
Goodworth Clatford
Hampshire SP11 7LF


Phone: 01264 560940
Skype: cadleyview